DirecTV keeps switching to 4:3 with Denon receiver


Nov 15, 2014
I just got directv and a new denon s500bt receiver. Randomly my directv will switch to 4:3. The first time it happened I went to the directv video settings and it was auto set to 4:3 so I changed it to 16:9 but it still switches back to 4:3 even though when I check that same menu again and it's still set on 16:9. I'm not sure if its the receiver or if its the directv. Like I said, I just got this equipment so I cant answer if it has happened before.

anyone ever run into this and/or know a solution?