Factory reset not progressing beyond 33% - Lenovo Laptop, Windows 10

[SKHJMK996866]

Hi,

I tried to factory reset my laptop (Lenovo, Windows 10). It progressed up to 32% and is stuck there for more than 12 hours. What to do? How can I discontinue the reset and can I start afresh?

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- Start by doing a hard reboot, remove the battery and unplug its AC adapter then press and hold the power button for 20 seconds until it completely shuts down.
- If your laptop came with a System Recovery disc use it to do the Factory Reset.
- If it didn't came with a Recovery disc, here's a complete guide to create a bootable Windows 10.
- http://www.tomshardware.com/faq/id-2745957/create-windows-installation-usb-drive-dvd.html
- And here's the complete guide to install Windows 10.
- http://www.tomshardware.com/faq/id-2569562/install-windows.html

This is the support site where you can get the contact number of Lenovo Support.
https://support.lenovo.com/ph/en/supportphonelist