HP laptop will not read CD's/DVD's

Apr 1, 2018
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HP laptop running Windows 10 will not read any CD's and when I connect an external usb cd/dvd drive it won't read that either. The first noticed the problem after installing Ashampoo Burning Studio 18. I have used Ashampoo for years and have never had problems before but I can't seem to get any advice from them. I have done all the usual things eg: remove and update driver, uninstall the hardware and reinstall, searched for the problem in device section but still nothing. The discs will play in other units and the usb drive is also OK on other computers.
Help in this matter would be greatly appreciated.
Regards
Kevin669
 

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MERGED QUESTION
Question from kevin669 : "CD/DVD does not work."



 
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