Laptop won't turn on after adding SSD

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Jun 17, 2018
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Hi there,

I have an Acer E15 E5 575 5476 with a 1TB HDD in it. I recently bought a Crucial MX500 500GB 3D NAND SATA M.2 and installed it with the HDD still in there using this video. https://www.youtube.com/watch?v=JzYePaxunAI

Installed it but the laptop won't turn on. Take out the SSD and laptop turns on just fine. Any advice on what the problem might be? I checked on Crucial's website and it said this SSD is compatible with my computer so not sure what the problem is. This is the first time I've tried adding an SSD.

Thanks

 

R0GG

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Dec 27, 2012
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There are a lot of variants in M.2 SSD brand, size and working interface (PCIe or Sata) compatibility within your Acer laptop model line, with no clear specs from Acer for each model, your best bet is to try a smaller M.2 Sata SSD (256GB) or a different brand 500 GB one. Many threads about this issue on Acer support forum.
 

R0GG

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- Do you mean your laptop doesn't boot = system doesn't load while laptop turns on with boot POST, or laptop does not power on at all, or powers on but no display on screen?
- Did you mount your SSD attached with screw on a mounted stand off? (otherwise without stand off it could be coming in contact with motherboard and shorting it).
 
Jun 17, 2018
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It does not power on at all. Yes it has a mounted stand off. Basically it looks exactly like the one in the video
 

Thassius

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Aug 24, 2016
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Apologies if already done, but if not I would suggest putting the old drive back in and downloading all firmware updates on the ASUS support page for your laptop. This includes the latest BIOS version as well as any firmware updates for Intel components and/or the storage controller. Remember to allow reboot after each update and ensure laptop is plugged into mains and sat on a sturdy surface away from other people / kids etc. Once complete, try installing the M.2 drive again.
 
Jun 17, 2018
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Hi there, I did update it but it's still not turning on when installing the M2
Thanks
 

R0GG

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Dec 27, 2012
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There are a lot of variants in M.2 SSD brand, size and working interface (PCIe or Sata) compatibility within your Acer laptop model line, with no clear specs from Acer for each model, your best bet is to try a smaller M.2 Sata SSD (256GB) or a different brand 500 GB one. Many threads about this issue on Acer support forum.
 
Jun 17, 2018
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Thanks for your suggestion, I will try the 256GB one. Could I ask how a smaller GB SSD could make a difference?
 

Thassius

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Aug 24, 2016
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To be honest, ‘anything’ can make a difference when it comes to shitty laptop BIOS. I once saw a Dell XPS bricked from an LCD panel replacement because the OEM has changed and the tech didn’t update BIOS first. Not like you would brick a regular PC by changing a monitor. If you’re struggling with M.2 on this unit it may be worth getting a fast SATA SSD instead and see how you get on.
 
Jun 20, 2018
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Not an answer, but I can confirm I am running into a completely identical issue with a 250GB SSD of a similar type - Crucial MX500 250 GB SATA M.2 2280SS SSD.
 
Aug 16, 2018
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I had the same problem with my laptop (Acer F15 573G) and SSD (Crucial MX500 250GB SATA M.2). After trying an NVME SSD (Samsung 970 EVO 250GB NVMe M.2), the laptop booted up and the SSD was recognized in the bios right away. Maybe the slot only supports NVME ssds
 
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