Maggiema

[maggiema]

Hello,
my grandaughters toshiba is 2 months old and all of a sudden all she can get is a black screen that shows flashing cursor then no bootable device--insert boot disk and press any key, she does not have a boot disk and the computer has been clicking

 

[Pyree]

This topic has been moved from the section Forum Feedback to section Laptops & Notebooks by Pyree

 

[Pyree]

Most likely a dead HDD. Contact Toshiba for their technical support. This will most likely lead to a return repair. Arrange the repair and get Toshiba to replace the HDD under warranty.

 

[Rockdpm]

Exactly the Case, Sounds like a old fashioned HDD crash. Hope you got back up for all her files...Cause, you won't see them anymore

 

[swifty_morgan]

sounds like a cable could have come loose during transportation or rough play.