Question Microphone AND microphone jack not working: which drivers to reinstall?

Feb 28, 2019
Something became corrupted sometime ago, but I don't recall if that was after a Windows Update or because I tried something in Computer Management / Device Manager.

The problem: neither of the two microphone inputs that ship with the laptop are recognized, i.e.:
  • built-in microphone
  • plug-in microphone

Skype and other applications just don't see a microphone, whether or not I plug one in.

I'm sure I need to reinstall some drivers but have no idea where to start. This is the MSI page for drivers for my GT72 laptop.
What should I try to reinstall first?

In advance, big thanks!

Sep 25, 2018
Hello Far,

You should reinstall both the built in microphone and the plug in microphone. But first, can you press Windows key + R, and type in devmgmt.msc and press enter, then navigate to Audio inputs and outputs, and see if there are any warning triangles on the drivers?

- Benz Media