my hp laptop win 8.1 only opens up a dark grey screen almost blaclk and I can't do anything , the lights are on , in the keybo

snurdy

Estimable
Feb 6, 2015
2
0
4,510
0
my hp laptop win 8.1 only opens up a dark grey screen almost blaclk and I can't do anything , the lights are on , in the keyboard . It come on long enough for me to sign in then goes to the dark screen .It is a brand nbew computer I got after christmas .worked fine until now .
 

snurdy

Estimable
Feb 6, 2015
2
0
4,510
0
Thanks uslysses . Yes i purchased an extended warranty for this also .at one point i was able to open task manager and got on for a min. but now can't even do that . Thanks again from Snurdy
 

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