My laptop is not getting logged in although keyboard is working well and lower case and upper case having no issues?

sane santosh

Prominent
Jul 20, 2017
2
0
510
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My acer laptop is not getting logged in after filling the pin in sign in options. Keyboard is working great and lower case and upper case has no issues. even if the password is wrong, there seems no response and keeps loading on. Even I tried logging from microsoft account, but loading does not gets completed
 

itsVance

Estimable
Jun 17, 2014
54
0
4,610
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If you type the pin incorrectly, it instantly tells you its wrong. It will say welcome if you have the correct PIN. Password will say welcome if you type it in wrong however.

It could be a number of software related issues.

Try some of the steps in this guide to see if it helps.
 

sane santosh

Prominent
Jul 20, 2017
2
0
510
0




yes, it says welcome.. but does not proceed forward. I mean keeps loading on. And regarding windows, its windows 10
 

itsVance

Estimable
Jun 17, 2014
54
0
4,610
12



If you type the pin incorrectly, it instantly tells you its wrong. It will say welcome if you have the correct PIN. Password will say welcome if you type it in wrong however.

It could be a number of software related issues.

Try some of the steps in this guide to see if it helps.
 
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