no netwrok adapter on ASUS Q504UA 2 in 1

[Karolina_3]

I just bought ASUS Q504UA 2 in 1, started it, loaded the "new windows", no wireless connection... Went to device manager, but there's no Network Adapter section under it. The best I can get is "Other Devices" and "Network Controller" under it which gives me nothing. Any suggestions?

 

[webworkings]

You need to contact the place you purchased the device from. If it is supposed to have one, then they need to replace the device for you.

 

[Karolina_3]

You need to contact the place you purchased the device from. If it is supposed to have one, then they need to replace the device for you.

I bought it as an open box from Best Buy, now I'm wondering maybe that was the issue why the person returned the laptop in the first place. I'll try go to the store today and see what they say.

Also, I searched Troubleshooting and found Network Adapter there. It is capable of self repairing but it requires Internet, and I cannot do that because like I said wireless driver is missing and there is no ethernet jack. So strange.

Thank you for you response.