Hi Johnny: I have the same problem with this Blue Ray Player and I got the run around from Samsung. The initial contact the day I bought it, finalized with the service person putting his hands up and saying that they didn't have the appropriate firmware update to play the DVD! What??? Seems that Samsung firmware was not always up to date. Plays regular DVDs okay and I get get to Netfix. So I tried it again with another Blue Ray DVD in August ( It was bought in June) and it did the same thing even with a firmware update. This was aggravating to say the least. The Blue Ray player was bought in June from Walmart in a pristine unopened box. Here it is August and the problems still persist. Seems that this player is a lemon. Why Samsung cannot make a Blue Ray player that automatically updates firmware, I don't know. Sony's players do!!! After hours on the chat and and the phone, best they said they can do is have it repaired!!! What??? I'm now going to spend my time and money in gas taking this to a UPS facility. It is new but it still is a lemon. I asked them to replace it with a new player and one that automatically updates for all my aggravation. It costs them nothing but keeping customers happy and coming back but they declined. Guess I am not important. Buy a Sony next time. Funny thing. I am ready to buy a 60" TV and new cell phone. You guessed it. I will not be buying Samsung. Kind of difficult to but it back in the box and take it to a UPS shipper/b]