Samsung np365e5c White Screen

[Jeremy_29]

Replacing monitor for a friend got everything hooked up and working fine. Then the new monitor goes black and then just white. I rehooked up the old monitor and nothing but white. I've replaced the ribbon from motherboard to monitor and still all white. It works fine with an HDMI cord. I'm lost on what else to try. Please help!!

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- Start by making sure that the ribbon cable are seated properly on both ends.
- If it will not work try to clean the port where you connect the ribbon cables to.
- If all these will not work but it's working on an external monitor that could also mean that it's a GPU problem.
- Try to have the LCD replaced first then if that 2nd replacement LCD will not work that means you'll need to replace the motherboard if the GPU is soldered.

 

[Jeremy_29]

Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- Start by making sure that the ribbon cable are seated properly on both ends.
- If it will not work try to clean the port where you connect the ribbon cables to.
- If all these will not work but it's working on an external monitor that could also mean that it's a GPU problem.
- Try to have the LCD replaced first then if that 2nd replacement LCD will not work that means you'll need to replace the motherboard if the GPU is soldered.

Do I just have bad luck that the GPU went bad when I replaced the LCD or could I have done something? I've never had this happen before. I've tried 3 different ribbon cables now. I sent the replacement LCD back and they said it was working fine.