Subwoofer wont work on movies

[Chaseonbase82]

I currently own a STRDH590 SONY Receiver. The only input I have is a digital optical cable from the back of the tv. All of my content is streamed. Ive adjusted the db in settings all the way from +10 to -10 there is no crossover and still nothing. The only way Ive got it to work is if I connect my phone from blu tooth and play youtube or pandora and select pure direct. The subwoofer kicks in and sounds great. I can place my hand on the woofer during the other times mentioned and it is recieving a signal I can barely feel it. Im just not getting that thump when a car explodes or a big crash etc. When I play music from blutooth other than pure direct. Its still the same. I assumed pure direct when playing movies would fix the issue. I ve calibrated it several times and still the same issue for some reason when I do calibrate. it turns the sub down to - 10 DB even after turning it back up. I still get nothing. Which is something I seriously dont understand. 9 out of 10 times I can usually figure this stuff out but Im completely stumped. Any advice or input would be greatly appreciated.

 

[jsmithepa]

Am not totally sure but some TVs, when you stream surround content, it may not pass that info through the optical, and it comes out as stereo. There maybe a TV setting that configures this, for PCM/Surround, Down Sampling Yes/No, play with the settings. Consult TV's manual.

So you are using the TV's Apps for streaming? What kind of streaming TV is this (make/model?) wo HDMI?

 

[Chaseonbase82]

Its a samsung un55 curve and yes im using netflix and directv now for all of my media and also plex from the smart hub without hdmi input only optical for audio. I know it did work before when I was at my apartment. Just moved to a house and I can finally crank it. My wife just turned on the radio and now its working again.. Ughh.. This is extremely annoying.

 

[Chaseonbase82]

Ty jay, My wife started smacking buttons today when she was listening to the radio. I fired up a movie on plex and the woofer started thumping. I got no idea what she did, but it started working. I keep your advice in mind incase she gets slap. Happy again. Lol