Toshiba Satellite I can only get to my desktop through safe mode.

1virgochk

Commendable
Mar 4, 2016
1
0
1,510
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My Toshiba will only show the desktop in safe mode otherwise the screen will be black. I have to re-start the computer in safe mode, do a system restore, and then I will be able to see the desktop. Each time I have to start the computer this way regardless of the system restore every time.
 
Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- First is to perform System Restore for you to get to your desktop.
- Next is to run a virus/malware scan. Please use the link below for the complete guide and tools.
- http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Once done, do observe your laptop again and see if the same problem will persist or not.
- If all these will not work your last option would be to run a complete factory reset.
- Here's how to perform a Factory Reset: https://support.toshiba.com/support/viewContentDetail?contentId=2737864
- If the factory reset will not work, you'll need to order a recovery disc from Toshiba.
- Here's where you can order one: https://support.toshiba.com/repair
 
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