Toshiba Satellite keyboard and touchpad don't work

[catalyst009]

Hello,

Strange problem, I wonder if any of you have come across this. I've got a friend with a Toshiba L305D-S5934. Occasionally the touchpad and keyboard become completely inoperable while the laptop is in use (a USB mouse will work, however). Oddly enough though, if you let the laptop hibernate, after it "thaws" the keyboard works again.

Laptop has been restored to a previous save, no dice. Device drivers have been replaced and reinstalled, registry has been cleaned... I'm stumped and looking to avoid completely reinstalling Vista.

Thoughts?

 

[Alexander Falconi]

These fixes don't help, all that happens is, after some time, the touchpad fails again. While Toshiba works on this, I have figured out a quick, effective workaround. This is for my new Windows 8 Toshiba.
Press CTRL ALT SHIFT to get your processes to come up. Find the Touchpad "enhancer" process. End the process. Your touchpad will work fine until next restart at which point just repeat this step.
If you are struggling to end the process without being able to use your touchpad, I found a curious thing out. If you hold a mouse click down, you can move the mouse arrow with the touchpad just fine. Its a bit... inconvenient...but all you need to do this for is to end that process and after that you can use the touchpad normally.

 

[ruthinman]

VERY VERY Good Answer! This worked for me!
Thank you!

See if this works: Here is the fix for the keyboard malfunction:
1- Turn off computer, disconnect the power cord, remove the battery.
2- Press the Power On button for 10 seconds
3- Replace battery and/or connect power cord.
4- Turn On computer + immediately press F2 key repeatedly
5- Press F9 then press Enter
6- Press F10 then press Enter

Hope I helped!
Lun

 

[CiaoCH]

See if this works: Here is the fix for the keyboard malfunction:
1- Turn off computer, disconnect the power cord, remove the battery.
2- Press the Power On button for 10 seconds
3- Replace battery and/or connect power cord.
4- Turn On computer + immediately press F2 key repeatedly
5- Press F9 then press Enter
6- Press F10 then press Enter

Hope I helped!
Lun

Thanks Luna...it worked for me too!!

 

[PiMaC]

See if this works: Here is the fix for the keyboard malfunction:
1- Turn off computer, disconnect the power cord, remove the battery.
2- Press the Power On button for 10 seconds
3- Replace battery and/or connect power cord.
4- Turn On computer + immediately press F2 key repeatedly
5- Press F9 then press Enter
6- Press F10 then press Enter

Hope I helped!
Lun

Oh wow!! THANK YOU SO MUCH!! hahah!

 

[Jrogers1980]

Hi Catalyst009,

I too have a problem with a Toshiba Satellite laptop. It is a slightly different model. (L305D-S5974)

I was in the process of projecting the display onto a wide screen tv. I hit the windows option "Display from Projector only". When I did that I couldn't see the mouse anymore on the screen. Looked on the widescreen tv and no mouse either. tried a hard reboot. And like you only way the pointer will work is with an external mouse. Touch pad don't work anymore.

I tried: Scan Disk option, Repairing Driver, Reinstalling Driver, Restore point also, Device hardware restore under F8 Diagnostic Tools and finally factory restore since I had no data i cared about. After it restored to factory out of box. Touch pad still didn't work. So I'm in the same boot now. Still looking for a solution. Berly started today 7/3/2012. I have Windows 7 though.

Did you ever find a solution to the mouse pad issue? Noticed you voiced your complaint in 2010.

Michael
Try FN key and F5 at the same time.

 

[katiesdad]

How easy was that ! Brill
Thanks Sam, it worked on Satellite C855 too

 

[Jensenhealey08]

I have had this problem on a Satellite Pro C50 in European spec. It is alarming to see this thread started in 2010 and Toshiba were still shipping products in 2014 with the problem, which started after the first install of updates.

I found the solution here http/aps2.toshiba-tro.de/kb0/TSD0702ZR0000R01.htm point 5 of the touchpad troubleshooting guide. I already had the latest driver. I simply followed point 5, let the computer restart and the Synaptics programs have disappeared from the processes list on task manager and the trackpad works (so far). This seems to be a permanent version of Alexander Falconi's fix above.

Good luck

 

[dljimerson]

I just now had a similar - but opposite problem with my Toshibe Satellite. After mine went into hibernate - then I woke it - only the mouse worked. No keyboard action. In my case I had to hold down the power key to force a power-off. After it came back it seems fine.

 

[elesar]

Try FN and f5 keys at same time

This worked for me thanks, i tried all the other tips then found this one.
Thanks

 

[Ben Geisler]

See if this works: Here is the fix for the keyboard malfunction:
1- Turn off computer, disconnect the power cord, remove the battery.
2- Press the Power On button for 10 seconds
3- Replace battery and/or connect power cord.
4- Turn On computer + immediately press F2 key repeatedly
5- Press F9 then press Enter
6- Press F10 then press Enter

Hope I helped!
Lun

Thanks Luna...it worked for me too!!

works!!

 

[AUS_Doug]

Press CTRL ALT SHIFT to get your processes to come up. Find the Touchpad "enhancer" process. End the process. Your touchpad will work fine until next restart at which point just repeat this step.
If you are struggling to end the process without being able to use your touchpad, I found a curious thing out. If you hold a mouse click down, you can move the mouse arrow with the touchpad just fine. Its a bit... inconvenient...but all you need to do this for is to end that process and after that you can use the touchpad normally.

This solution worked on my sisters Laptop (Except I use CTRL ALT DEL), so thanks a bunch for that.

To stop the process starting up again, I used CCleaner:

Tools->Startup->Scheduled Tasks and disable - or delete - the entry for Synaptics Touchpad Enhancements.

 

[Sora Ventus]

For users with laptop software of windows 8 to 8.1

for touchpad issue

press F5 key
if it did not work
press and hold F5 key
if still not work
FN + F5 key
if still not work check the driver for the touchpad
go to control panel
Hard ware and sounds
and then click on device manager
then click the mice and other pointing devices
then checked if you see any unusual symbol on the right side of the driver name
if there is unusual symbol, right click on the driver name the select uninstall
then on the left upper part of your screen
click on action
then select scan for hardware changes
then checked if your touch pad is now working
if it still did not work
shutdown the laptop
before turning it on press and hold the F2 key
or if you see the toshiba logo screen, rapidly press the F2
then if you see the system date and time
just press F9 then choose yes
after that press F10 then choose save and exit
after that checked the laptop touchpad if still did not work contact toshiba tech support

For users with laptop software of windows 7 and below

press F9 key
if it did not work
press and hold F9 key
if still not work
FN + F9 key
if still not work check the driver for the touchpad
go to control panel
Hard ware and sounds
and then click on device manager
then click the mice and other pointing devices
then checked if you see any unusual symbol on the right side of the driver name
if there is unusual symbol, right click on the driver name the select uninstall
then on the left upper part of your screen
click on action
then select scan for hardware changes
then checked if your touch pad is now working
if it still did not work
shutdown the laptop
before turning it on press and hold the F2 key
or if you see the toshiba logo screen, rapidly press the F2
then if you see the system date and time
just press F9 then choose yes
after that press F10 then choose save and exit
after that checked the laptop touchpad if still did not work contact toshiba tech support

hope this will help for all of users

 

[harr150n]

Lun's fix worked for me. Made my night! Many thanks.

-harr150n

 

[Bonny Cattlin]

Hello,

Strange problem, I wonder if any of you have come across this. I've got a friend with a Toshiba L305D-S5934. Occasionally the touchpad and keyboard become completely inoperable while the laptop is in use (a USB mouse will work, however). Oddly enough though, if you let the laptop hibernate, after it "thaws" the keyboard works again.

Laptop has been restored to a previous save, no dice. Device drivers have been replaced and reinstalled, registry has been cleaned... I'm stumped and looking to avoid completely reinstalling Vista.

Thoughts?

 

[Bonny Cattlin]

The exact same thing happens to me too. I can not comprehend it. It's not like it's an old laptop or anything thing.. I mean I've barely even had it a year... And I don't thrash it.
I'm bloody dazed.

 

[Alexis Obiena]

This method worked for me. Thank you very much!

See if this works: Here is the fix for the keyboard malfunction:
1- Turn off computer, disconnect the power cord, remove the battery.
2- Press the Power On button for 10 seconds
3- Replace battery and/or connect power cord.
4- Turn On computer + immediately press F2 key repeatedly
5- Press F9 then press Enter
6- Press F10 then press Enter

Hope I helped!
Lun

 

[Whispering Sloth]

Hi,

I have the same problem with my Satellite M50D. Windows offered an important update for my Elan touchpad driver. So i updated it and after that i restarted my laptop. After the restart the keyboard and the touchpad doesn't work anymore.

Because of this, I reinstalled the whole operating system and I confirmed that my keyboard and touchpad working again until I restart my laptop. After the restart the keyboard and touch pad is gone again.

Everybody has any solution for this?

Sorry for my bad english, not my native language.

Hello,

Strange problem, I wonder if any of you have come across this. I've got a friend with a Toshiba L305D-S5934. Occasionally the touchpad and keyboard become completely inoperable while the laptop is in use (a USB mouse will work, however). Oddly enough though, if you let the laptop hibernate, after it "thaws" the keyboard works again.

Laptop has been restored to a previous save, no dice. Device drivers have been replaced and reinstalled, registry has been cleaned... I'm stumped and looking to avoid completely reinstalling Vista.

Thoughts?

 

[KatarinaBms]

Hi, I have Toshiba Satellite U50t-A-100. My keyboard just randomly stopped working yesterday. I have had it for a year and a half and unfortunately the warranty is only one year (had it already fixed once when still under warranty). I tried to fix it myself, tried several advices found on online forums as this seems to be a very frequent problem. I desperately need this to be fixed as I have a deadline for report cards and can't write them on I-pad... Anyone has any advice that would help fix the problem? I was also thinking about buying an external keyboard. I will never buy Toshiba products again ever and I feel like I just want to throw this one out of my window. Thanks

 

[TBUDWEY]

Hello,

Strange problem, I wonder if any of you have come across this. I've got a friend with a Toshiba L305D-S5934. Occasionally the touchpad and keyboard become completely inoperable while the laptop is in use (a USB mouse will work, however). Oddly enough though, if you let the laptop hibernate, after it "thaws" the keyboard works again.

Laptop has been restored to a previous save, no dice. Device drivers have been replaced and reinstalled, registry has been cleaned... I'm stumped and looking to avoid completely reinstalling Vista.

Thoughts?

try the mouse enable disable function kkey at the top of the keyboard. it is the second button from the right. you don't press the function key.

 

[Sir_Oponent]

Yesterday, after update on 2015-05-20 my Toshiba Satellite M50-A PSKPNE-00N01JCZ also crash the drivers. Firstly touchpad freeze, after that also keyboard doesn't work. Restart, reinstall drivers and other experiments was not successful, 'cause there must be an error in updating software, which crashes the register!!! It was horrible for me, 'cause keyboard was disabled only 2 seconds after boot, so I can't start windows in safe mode or other solution.

But my worked solution was:

- plug usb mouse (it worked, usb keyboard doesn't work)
- start computer usually, windows login using "onscreen keyboard" and click on it with mouse
- Control Panel
- Restore Windows to a previous state

I hope engineers repair the software immediately!!!