Toshiba Satellite keyboard and touchpad don't work

[catalyst009]

Hello,

Strange problem, I wonder if any of you have come across this. I've got a friend with a Toshiba L305D-S5934. Occasionally the touchpad and keyboard become completely inoperable while the laptop is in use (a USB mouse will work, however). Oddly enough though, if you let the laptop hibernate, after it "thaws" the keyboard works again.

Laptop has been restored to a previous save, no dice. Device drivers have been replaced and reinstalled, registry has been cleaned... I'm stumped and looking to avoid completely reinstalling Vista.

Thoughts?

 

[Sir_Oponent]

I think this is the same problem I'm having! Updated a day or two ago and no keyboard or mouse will work. Trying the usb mouse to system restore!

Was it helpful for You?

 

[Anna Bethea]

Yesterday, after update on 2015-05-20 my Toshiba Satellite M50-A PSKPNE-00N01JCZ also crash the drivers. Firstly touchpad freeze, after that also keyboard doesn't work. Restart, reinstall drivers and other experiments was not successful, 'cause there must be an error in updating software, which crashes the register!!! It was horrible for me, 'cause keyboard was disabled only 2 seconds after boot, so I can't start windows in safe mode or other solution.

But my worked solution was:

- plug usb mouse (it worked, usb keyboard doesn't work)
- start computer usually, windows login using "onscreen keyboard" and click on it with mouse
- Control Panel
- Restore Windows to a previous state

I hope engineers repair the software immediately!!!

This same thing happened to me yesterday. Is there a way to alert toshiba to this directly? This fix works, but my computer has gone through an automatic update and restart already and the same problem happens again. I don't want to have to go through system restore a bunch of times.

I think this has to do with a recent update which shows up in my Programs and Features control panel - ELAN Touchpad 11.8.43.1_X64_WHQL. I can't ever fully uninstall it (it will just reinstall itself automatically). This happens to coincide with an automatic Windows Update, which requires a system restart within a day. This is how I originally discovered this issue (keyboard/touchpad not working). I don't know if this is an automatic update through a Toshiba utility or a part of the Windows Update, but either way, I wonder if the's a way to disable them?

 

[Anna Bethea]

I think this has to do with a recent update which shows up in my Programs and Features control panel - ELAN Touchpad 11.8.43.1_X64_WHQL. I can't ever fully uninstall it (it will just reinstall itself automatically). This happens to coincide with an automatic Windows Update, which requires a system restart within a day. This is how I originally discovered this issue (keyboard/touchpad not working). I don't know if this is an automatic update through a Toshiba utility or a part of the Windows Update, but either way, I wonder if the's a way to disable them?

 

[bruce9]

Would you please help me?

I have a Toshiba Satellite laptop E45t-A4300. I noticed yesterday that my touchpad and keyboard didn't work. The USB keyboard didn't work but the USB mouse did. This thread helped me fix the problem temporarily (until I ran Windows Update), but then it recurred.

I used the on screen keyboard to unlock my computer.

I followed the Toshiba forum advice here: http/forums.toshiba.com/t5/Keyboards-Touchpads-Knowledge/The-touchpad-does-not-work-properly/ta-p/422287. The function key and reinstalling the driver didn't work. Restoring to 2 days ago didn't work but restoring to the prior restore point (5/12 I think) worked. What a relief! As someone else mentioned, this problem has been occurring since 2010 so hopefully Toshiba will fix it soon!

Update: After restoring my computer, Windows needed about 42 updates. As soon as the Windows updates completed, the problem reoccurred. I don't see how to restore to an older point now. F5 didn't work and I get an error message that I need to uninstall Microsft mouse & keyboard center software. When I try to uninstall Microsoft Mouse and Keyboard Center I ge an error message that Setup cannot continue because one or more of the required installation files are missing or damaged.

I tried renaming the upper filters as Sir_Oponent outlines below but still get a message that there's a problem with the mouse and keyboard center software but can't uninstall it because one or more of the required installation files are missing or damaged. It says to Run Setup again from the software CD ROM or another reliable installation source, but I don't think I got a CD-ROM with this laptop, and I don't know what another reliable installation source would be.

Update 2: Eventually I got the usb keyboard working, I think by going into device manager and right clicking it and exploring what I could do from there.

Somehow I guess I uninstalled the laptop keyboard & touchpad because they no longer appeared in device manager. Then somehow I downloaded micrsoft keyboard and mouse center software and, at least for now, the laptop keyboard and touchpad as well as the usb keyboard and mouse all work! Hooray!

 

[bubbletea]

I have a Toshiba Satellite laptop E45t-A4300. I noticed yesterday that my touchpad and keyboard didn't work. The USB keyboard didn't work but the USB mouse did. This thread helped me fix the problem, thanks! Here's how I did it.

I used the on screen keyboard to unlock my computer.

I followed the Toshiba forum advice here: http/forums.toshiba.com/t5/Keyboards-Touchpads-Knowledge/The-touchpad-does-not-work-properly/ta-p/422287. The function key and reinstalling the driver didn't work. Restoring to 2 days ago didn't work but restoring to the prior restore point (5/12 I think) worked. What a relief! As someone else mentioned, this problem has been occurring since 2010 so hopefully Toshiba will fix it soon!

the same thing also happened to me!but how did u reboot it though?can you help me??i'm too afraid to try to reboot.thanks in advance.

 

[bruce9]

Hi bubbletea. I followed the directions for system restore on http/forums.toshiba.com/t5/Keyboards-Touchpads-Knowledge/The-touchpad-does-not-work-properly/ta-p/422287.

 

[Sir_Oponent]

Hi bubbletea. I followed the directions for system restore on http/forums.toshiba.com/t5/Keyboards-Touchpads-Knowledge/The-touchpad-does-not-work-properly/ta-p/422287.

Mere system restore is bad idea, because automatic update automatically updates drivers again on next laptop turnoff. The only steady way to fix this crash in this time is edit the registry keys, as I wrote above.

 

[bruce9]

Hi bubbletea. I followed the directions for system restore on http/forums.toshiba.com/t5/Keyboards-Touchpads-Knowledge/The-touchpad-does-not-work-properly/ta-p/422287.

Mere system restore is bad idea, because automatic update automatically updates drivers again on next laptop turnoff. The only steady way to fix this crash in this time is edit the registry keys, as I wrote above.

Thanks Sir, you're right about the restore! Given that changing the filters in the registry unfortunately didn't work in my case, what would you recommend?

 

[SSTONE]

On Techbastards.com is this manual, it works fine for me - although new "crashed" version of ELAN Touchpad 11.8.43.1_X64_WHQL was already installed on my laptop

Click the Windows key and then Click the letter R to open the run box. Click out the word REGEDIT and click enter. Navigate to this KEY:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
kbdclass
If you find other text in this field, delete it and click out kbdclass. Click O.K. You may get a warning but accept that and move on.
To fix the mouse follow this:
Navigate the registry to:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96F-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
mouclass
If you find other text in this field, delete it and click out mouclass.
Exit the registry and reboot. This restored keyboard and mouse function to the laptop.

THANK YOU THANK YOU THANK YOU SIR OPONENT!! I have spent 2 solid days racking my brain for the fix and this FINALLY resolved the problem!! There is a special place in heaven for you!!

 

[Sir_Oponent]

Thanks Sir, you're right about the restore! Given that changing the filters in the registry unfortunately didn't work in my case, what would you recommend?

Aah, sorry, I read Your post careless. So You have already installed all problematic updates and now Your keyboard and tuchpad don't respond, ok? And Your registry have both of referred keys, ok? And You edited both of keys, ok? And kb and touchpad still don't respond, ok?
Please tell us all exceptions, that occurred (if). Was there something different of manual?

 

[bubbletea]

Thanks Sir, you're right about the restore! Given that changing the filters in the registry unfortunately didn't work in my case, what would you recommend?

Aah, sorry, I read Your post careless. So You have already installed all problematic updates and now Your keyboard and tuchpad don't respond, ok? And Your registry have both of referred keys, ok? And You edited both of keys, ok? And kb and touchpad still don't respond, ok?
Please tell us all exceptions, that occurred (if). Was there something different of manual?

now the sounds won't work too......may i know how to reboot my computer??plus i don't have my windows cd so is it gonna be a problem??thanks in advance, sorry for keep asking you guys because im too afraid to try on system restore etc

 

[bruce9]

now the sounds won't work too......may i know how to reboot my computer??plus i don't have my windows cd so is it gonna be a problem??thanks in advance, sorry for keep asking you guys because im too afraid to try on system restore etc
[/quotemsg]

Hi, Bubbletea. Rebooting is simply turning your computer off (shutting it down), then on. You might want to try researching on the Toshiba website for your problems, too. I don't know any more about the keyboard and touchpad than what I've posted, and I know nothing about the sound problem, sorry.

 

[Sir_Oponent]

"Clear" system restore and let Win-updates install ELAN Touchpad driver is necessary condition for registry edit (above). Don't be afraid to system restore, You can't lost any documents. Then run windows automatic update and check if ELAN touchpad driver was installed (Control panel>Programs). Then restart your laptop and then edit the registry using manual above and restart laptop again. No other way I can help.

 

[pipilbreve]

This is the only one that solved. SOLVED

quite easy to do.

On Techbastards.com is this manual, it works fine for me - although new "crashed" version of ELAN Touchpad 11.8.43.1_X64_WHQL was already installed on my laptop

Click the Windows key and then Click the letter R to open the run box. Click out the word REGEDIT and click enter. Navigate to this KEY:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
kbdclass
If you find other text in this field, delete it and click out kbdclass. Click O.K. You may get a warning but accept that and move on.
To fix the mouse follow this:
Navigate the registry to:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96F-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
mouclass
If you find other text in this field, delete it and click out mouclass.
Exit the registry and reboot. This restored keyboard and mouse function to the laptop.

 

[Golgothus]

This is the only one that solved. SOLVED

quite easy to do.

On Techbastards.com is this manual, it works fine for me - although new "crashed" version of ELAN Touchpad 11.8.43.1_X64_WHQL was already installed on my laptop

Click the Windows key and then Click the letter R to open the run box. Click out the word REGEDIT and click enter. Navigate to this KEY:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
kbdclass
If you find other text in this field, delete it and click out kbdclass. Click O.K. You may get a warning but accept that and move on.
To fix the mouse follow this:
Navigate the registry to:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96F-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
mouclass
If you find other text in this field, delete it and click out mouclass.
Exit the registry and reboot. This restored keyboard and mouse function to the laptop.

You're a boss! Thanks for posting this, a co-worker of mine was having this issue today on her laptop, a satellite E55-A5114 and I was able to diagnose it was a driver issue, but had no luck in being able to un-install them and didn't want to mess with the Registry because I was unsure of the absolute path, I'll give this a shot and see if I'm able to have any success.

I'm curious as to what caused these issues, I saw that there was a Windows Update, but I'm unsure if that would have anything to do with causing driver corruption XD

 

[everywherelike]

On Techbastards.com is this manual, it works fine for me - although new "crashed" version of ELAN Touchpad 11.8.43.1_X64_WHQL was already installed on my laptop

Click the Windows key and then Click the letter R to open the run box. Click out the word REGEDIT and click enter. Navigate to this KEY:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
kbdclass
If you find other text in this field, delete it and click out kbdclass. Click O.K. You may get a warning but accept that and move on.
To fix the mouse follow this:
Navigate the registry to:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96F-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
mouclass
If you find other text in this field, delete it and click out mouclass.
Exit the registry and reboot. This restored keyboard and mouse function to the laptop.

Never know how you guys figure these things out but I am sure glad you do. Had two laptops go down this morning with the same issue, fixed them both with this. Thank you!!

 

[Weltlaterne]

Hi there! Always nice to see other people with the same problem.... (((-: )-:
-- Have Toshiba , updates on 20.05., than KEyboard & Touchpad gone. What lots of people seem to have --

Sir_Oponents manual reads promising, but can anyone explain this a bit deeper? Might be becaus I am not native English, but I simply dont understand really what to do --- what means CLICK OUT -(?) Ideally I would ask for how it looks before and into what it has to been changed --- ?

On Techbastards.com is this manual, it works fine for me - although new "crashed" version of ELAN Touchpad 11.8.43.1_X64_WHQL was already installed on my laptop

Click the Windows key and then Click the letter R to open the run box. Click out the word REGEDIT and click enter. Navigate to this KEY:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
kbdclass
If you find other text in this field, delete it and click out kbdclass. Click O.K. You may get a warning but accept that and move on.
To fix the mouse follow this:
Navigate the registry to:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96F-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
mouclass
If you find other text in this field, delete it and click out mouclass.
Exit the registry and reboot. This restored keyboard and mouse function to the laptop.

 

[jaspalgills]

Hello Sir_Oponent, I used your fix. it works great. thanks for that.
I ran into another problem after using this fix. All the computer I have used it on have sound missing. It says there is no sound device. I have tried to uninstall, install and re-install toshiba recommended drivers, still nothing. Any help would be appreciated.
Thanks Jaspal

 

[BIONIC TECH EXPERT CY]

Hello Guys please use this solution as I have tested it already,
1.connect usb mouse on laptop
2.start laptop on recovery mode-F12 ON TOSHIBA
3.select Restore
4.select a restore point before elan driver installation
5.when restore finishes login into windows
6.check for updates
7.hide update for elan driver
8.restart your laptop
Now you will never have this problem again
****THIS SOLUTION WILL NOT WORK AFTER YOU REFRESH YOU LAPTOP****
*if you refresh your pc please use the method with registry edit*

 

[joriano]

On Techbastards.com is this manual, it works fine for me - although new "crashed" version of ELAN Touchpad 11.8.43.1_X64_WHQL was already installed on my laptop

Click the Windows key and then Click the letter R to open the run box. Click out the word REGEDIT and click enter. Navigate to this KEY:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
kbdclass
If you find other text in this field, delete it and click out kbdclass. Click O.K. You may get a warning but accept that and move on.
To fix the mouse follow this:
Navigate the registry to:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class{4D36E96F-E325-11CE-BFC1-08002BE10318}

Find UpperFilters, of the type REG_MULTI_SZ. You may have to manually create the key if it does not exist. Edit the value UpperFilters to read
mouclass
If you find other text in this field, delete it and click out mouclass.
Exit the registry and reboot. This restored keyboard and mouse function to the laptop.

I did that and now even my wireless mouse is not working what can I do?