When I hit open, the screen lights up, then shuts down immediately-do I need a new battery?

[annej353]

Directions to follow when my notebook opens then shuts down include “be sure device is not connected to the internet? How do I find out if I can’t use the device?

 

[helpstar]

please describe your problem more detailed

do you open an app or power on the pad?

maybe this can help:
https/discussions.apple.com/thread/3712845?utm_medium=organic&utm_source=google_rich_qa&utm_campaign=google_rich_qa