Monitor not working

littabella

Prominent
Feb 28, 2017
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I have bought a new HP pavillion computer and am trying to connect a Ben Q monitor via a HDMI cable. They both turn on but nothing happens. When I connect the same monitor to my laptop it works fine. Does this mean this monitor is not compatible with my new computer? Thanks!
 

littabella

Prominent
Feb 28, 2017
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It is a HP Pavilion 550-114a Desktop PC. The monitor is Ben Q M2400HD LCD. They are both HDMI and no adaptor. I am not sure if the HP has a dedicated gpu as I really don't understand computer language sorry :) Thanks!
 

rgd1101

Polypheme
Moderator
http://support.hp.com/us-en/product/HP-Pavilion-500-Desktop-PC-series/8499648/model/8803960/document/c04812521/
You computer have both integrate gpu(thru the motherboard) and dedicated gpu(GT 730), make sure you are connecting to the GT 730. go to the link, expand the "Video Graphics", then GT 730
 

littabella

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Feb 28, 2017
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littabella

Prominent
Feb 28, 2017
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510
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Sorry - I mis-interpreted the last post/instructions and have looked at the link and yes indeed there is another port for the hdmi cable!!!! Thank you thank you thank you! I will plug it in in the morning and try again, so hopefully you won't hear form me again ;)
 

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