HELP PLEASE ASUS UL30A running Windows 10 64 bit - black screen underscore flashing

[jane X]

Hi guys!

Not sure what else can I do. I've tried nearly every trick I could find online and from friends to possibly clear this. Been unsuccessful in all cases. I'm not very good with computers. A friend suggested to try this as I don't know anyone who could help with good instructions!

nothing externally is connected such as SD card/USB/HDMI/DVD.

Laptop is an ASUS UL30A running Windows 10 64bit. I think.

Any tips on what could I do? Computer was ok an hour before and now nothing.

thaanks XOXO JANE

 

[Laptop_Nerd]

Hi,

Does your laptop still show the ASUS splach screen when you turn it on? Here are some troubleshooting steps that may help.
- First is to do a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If it doesn't work, load BIOS and set it to defaults by pressing F9.
- Next to try is to reseat the RAM's, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If these will not work, take the HDD off your laptop and see if it will load onto a different screen and if it does put the HDD back in and see if the same problem will persist.
- If it gets stuck on the black screen again that means it's a problem with the HDD.
- Try taking it off the laptop again then test it as well onto a different PC or laptop just to make sure.