Toshiba Satellite keyboard and touchpad don't work

[catalyst009]

Hello,

Strange problem, I wonder if any of you have come across this. I've got a friend with a Toshiba L305D-S5934. Occasionally the touchpad and keyboard become completely inoperable while the laptop is in use (a USB mouse will work, however). Oddly enough though, if you let the laptop hibernate, after it "thaws" the keyboard works again.

Laptop has been restored to a previous save, no dice. Device drivers have been replaced and reinstalled, registry has been cleaned... I'm stumped and looking to avoid completely reinstalling Vista.

Thoughts?

 

[scale Tech]

Hi Catalyst009,

I too have a problem with a Toshiba Satellite laptop. It is a slightly different model. (L305D-S5974)

I was in the process of projecting the display onto a wide screen tv. I hit the windows option "Display from Projector only". When I did that I couldn't see the mouse anymore on the screen. Looked on the widescreen tv and no mouse either. tried a hard reboot. And like you only way the pointer will work is with an external mouse. Touch pad don't work anymore.

I tried: Scan Disk option, Repairing Driver, Reinstalling Driver, Restore point also, Device hardware restore under F8 Diagnostic Tools and finally factory restore since I had no data i cared about. After it restored to factory out of box. Touch pad still didn't work. So I'm in the same boot now. Still looking for a solution. Berly started today 7/3/2012. I have Windows 7 though.

Did you ever find a solution to the mouse pad issue? Noticed you voiced your complaint in 2010.

Michael

 

[jimk100189]

Experiencing the same thing with my A505 Satellite. Randomly, the keyboard and mouse become unresponsive, but then start working again, for no reason (no changes to system)

 

[Mikemxxxm]

I have the same problem. Thanks for the posts, is reassuring to hear it that it's a real problem.
My Satilite S0t-A is brand new, like weeks old. I too have little data so its going right back to the manufacturer under the warranty.
Solutions are all very well and I plan to try the ones suggested but at the end of the day, a device should be fit for purpose.

Mike

 

[Lunatasian]

See if this works: Here is the fix for the keyboard malfunction:
1- Turn off computer, disconnect the power cord, remove the battery.
2- Press the Power On button for 10 seconds
3- Replace battery and/or connect power cord.
4- Turn On computer + immediately press F2 key repeatedly
5- Press F9 then press Enter
6- Press F10 then press Enter

Hope I helped!
Lun

 

[Sam Ahmad]

See if this works: Here is the fix for the keyboard malfunction:
1- Turn off computer, disconnect the power cord, remove the battery.
2- Press the Power On button for 10 seconds
3- Replace battery and/or connect power cord.
4- Turn On computer + immediately press F2 key repeatedly
5- Press F9 then press Enter
6- Press F10 then press Enter

Hope I helped!
Lun

 

[Sam Ahmad]

Thanks Lun...your method really worked for me....awesome...

 

[p-rune]

Anyone got a solution for this if you have windows 8 set up?

 

[Prashand]

Hi SAM it worked for me too thanks

 

[Chandra Vadhana]

May be accidently you pressed FN+F9 keys. This will disable the whole buit-in keypad and left and right button. Again press the FN+F9 key.. this will enable the touch pad..
If this successfull just mail to me @ [email removed] with a minimum content "Thanks"

 

[DivyaJ]

Hey this is a common problem. I have a Toshiba L40-D, the mouse pad freezes and it appears like the laptop is stuck. The solution is on Toshiba's bulliten. You simply need to update the touchpad driver. Enter your model number here: https/web1.toshiba.ca/support/isg/index.asp it should list the touchpad solution.

 

[rekhap]

Thanks so much. Worked like a charm.

 

[Alexander Falconi]

These fixes don't help, all that happens is, after some time, the touchpad fails again. While Toshiba works on this, I have figured out a quick, effective workaround. This is for my new Windows 8 Toshiba.
Press CTRL ALT SHIFT to get your processes to come up. Find the Touchpad "enhancer" process. End the process. Your touchpad will work fine until next restart at which point just repeat this step.
If you are struggling to end the process without being able to use your touchpad, I found a curious thing out. If you hold a mouse click down, you can move the mouse arrow with the touchpad just fine. Its a bit... inconvenient...but all you need to do this for is to end that process and after that you can use the touchpad normally.

 

[ruthinman]

VERY VERY Good Answer! This worked for me!
Thank you!

See if this works: Here is the fix for the keyboard malfunction:
1- Turn off computer, disconnect the power cord, remove the battery.
2- Press the Power On button for 10 seconds
3- Replace battery and/or connect power cord.
4- Turn On computer + immediately press F2 key repeatedly
5- Press F9 then press Enter
6- Press F10 then press Enter

Hope I helped!
Lun

 

[CiaoCH]

See if this works: Here is the fix for the keyboard malfunction:
1- Turn off computer, disconnect the power cord, remove the battery.
2- Press the Power On button for 10 seconds
3- Replace battery and/or connect power cord.
4- Turn On computer + immediately press F2 key repeatedly
5- Press F9 then press Enter
6- Press F10 then press Enter

Hope I helped!
Lun

Thanks Luna...it worked for me too!!

 

[PiMaC]

See if this works: Here is the fix for the keyboard malfunction:
1- Turn off computer, disconnect the power cord, remove the battery.
2- Press the Power On button for 10 seconds
3- Replace battery and/or connect power cord.
4- Turn On computer + immediately press F2 key repeatedly
5- Press F9 then press Enter
6- Press F10 then press Enter

Hope I helped!
Lun

Oh wow!! THANK YOU SO MUCH!! hahah!

 

[Jrogers1980]

Hi Catalyst009,

I too have a problem with a Toshiba Satellite laptop. It is a slightly different model. (L305D-S5974)

I was in the process of projecting the display onto a wide screen tv. I hit the windows option "Display from Projector only". When I did that I couldn't see the mouse anymore on the screen. Looked on the widescreen tv and no mouse either. tried a hard reboot. And like you only way the pointer will work is with an external mouse. Touch pad don't work anymore.

I tried: Scan Disk option, Repairing Driver, Reinstalling Driver, Restore point also, Device hardware restore under F8 Diagnostic Tools and finally factory restore since I had no data i cared about. After it restored to factory out of box. Touch pad still didn't work. So I'm in the same boot now. Still looking for a solution. Berly started today 7/3/2012. I have Windows 7 though.

Did you ever find a solution to the mouse pad issue? Noticed you voiced your complaint in 2010.

Michael
Try FN key and F5 at the same time.

 

[Jrogers1980]

Try FN and f5 keys at same time

 

[katiesdad]

How easy was that ! Brill
Thanks Sam, it worked on Satellite C855 too

 

[Jensenhealey08]

I have had this problem on a Satellite Pro C50 in European spec. It is alarming to see this thread started in 2010 and Toshiba were still shipping products in 2014 with the problem, which started after the first install of updates.

I found the solution here http/aps2.toshiba-tro.de/kb0/TSD0702ZR0000R01.htm point 5 of the touchpad troubleshooting guide. I already had the latest driver. I simply followed point 5, let the computer restart and the Synaptics programs have disappeared from the processes list on task manager and the trackpad works (so far). This seems to be a permanent version of Alexander Falconi's fix above.

Good luck